Things are suddenly, rapidly coming into focus. Following the show, we spend a lot of time gathering feedback, anecdote, praise, complaint – and then try and order it into something we can learn from. More often than not, the complaints tend to be the same ones that we would levy against ourselves. This year in particular, some of the operational challenges were a bit *too* challenging – but these are of course the easiest things to fix too. These complaints are really helpful elements of audit, but I guess the things I’m find most challenging and exciting are the broader kinds of feedback
One of the biggest problems we have with the interrogation any feedback data associated with something like a festival, is the absence of data about the user themselves. GameCity this year was a number of different events, and criticism about Wednesday may be entirely irrelevant to Saturday etc.. Depending on where you stood, and who you were – this was either one of its greatest charms, or its biggest problem.
Just sitting down to start work on the planning for what might become GCV, ploughing through spreadsheets, recollections, anecdotes, reviews and trying to make some sense of it all…
Notes:
Feedback needs *much* more information on context & provider at the point of capture
Opinions mature, develop, change. Need to differentiate methodologies. Snapshots and conversations require different efforts and analysis.